In December, the Civil Aviation Authority expressed “significant concerns” regarding Wizz Air’s “unacceptable” behavior. It was stated that passengers of the airline are more likely to escalate severe complaints than those of other airlines.
Customers criticised the UK’s worst short-haul airline for its smaller seats, bad hygiene, and high prices.
In a survey of thousands of customers, Wizz Air received only one out of five possible stars for its boarding process, cabin atmosphere, and seat comfort.
The budget carrier has 28-inch seat pitch in standard economy, two inches less than Ryanair.
Wizz Air received no more than two stars in any of the remaining Which? categories, including value for money and hygiene.
Wizz Air operates short-haul flights from eight airports within the United Kingdom, including Birmingham, Edinburgh, Gatwick, and Luton.
The airline’s 48% aggregate customer score placed it at the bottom of Whichrankings, ?’s behind Ryanair (52%), Eurowings (53%), and British Airways (55%).
In the study, Jet2.com received the greatest score (80%), surpassing Turkish Airlines (78%).
Which? In October 2022, a non-profit consumer advice group polled 8,046 UK adults about their two-year air travel experiences.
It advised consumers to avoid airlines that provide a poor experience.
Rory Boland, the editor for travel, said: “While airlines such as Jet2.com have distinguished themselves by providing superior customer service and dependable service, far too many of their competitors continue to fall short”.
If alternative carriers are available for your route, avoid Wizz Air. As its poor customer service record means you are likely to be stranded if your flight is delayed or canceled.”
In December, the Civil Aviation Authority expressed “significant concerns” regarding Wizz Air’s “unacceptable” behavior. It was stated that passengers of the airline are more likely to escalate severe complaints than those of other airlines.
A Wizz Air spokesman said: “At Wizz Air, we make every effort to ensure that passengers arrive at their destination on time and with as little delay as possible”.
However, Wizz Air operates a fleet of brand-new, cutting-edge Airbus aircraft with an average age of 4.6 years, providing passengers with comfort, space, and contemporary interiors.
“The A321neo has the broadest single-aisle cabin configuration, with 239 seats measuring 18 inches wide.
Every aircraft is meticulously cleansed after every flight and overnight.
British Airways stated that it does not believe the “small” Which? the survey “conducted during one of the most challenging periods in global aviation” accurately reflects the opinions of the tens of millions of consumers who have chosen to fly with the company.
A spokesperson stated, “While we do not claim to get everything correct every time, our service continues to be recognized.”
Our customers appreciate being able to choose from a variety of cabins, flying to and from central airports at convenient times, as well as our investment in new aircraft, new seating, WiFi, new menus, complimentary snacks, and water in our short-haul economy cabin, and the most generous hand baggage allowance of any UK airline.
Ryanair and Eurowings did not respond by the publication deadline.
