- Three UK faces outage
- Users report network issues
- Compensation options available
Three UK, one of the most prominent mobile networks in the United Kingdom, is apparently experiencing another outage this afternoon.
The disruptions, which Down Detector reports began at approximately 11:24 GMT, are impacting consumers throughout the United Kingdom.
Three UK has confirmed the disruption and stated that it is “working diligently to resolve it.
This morning, certain consumers might be encountering complications with our network. Our engineers are diligently attempting to resolve the issue. Additionally, customer service is being affected by this issue; therefore, for the most recent updates, please revisit this page on X (previously Twitter).
Accepting sincere apologies for any inconvenience this may have caused, we acknowledge that we have been experiencing service issues for the past few days.
More than 12,000 issues have been reported on Down Detector to date.
36% of those who reported problems attributed them to their mobile internet, whereas 34% reported having no signal.
The remaining 30% of respondents indicated that they were completely without power.
Down Detector obtains updates on the status of networks from a variety of sources, including social media and website-submitted reports.
The ‘heat map’ of user-submitted problem reports on the website indicates that the majority of affected consumers are located in London, Birmingham, and Manchester, despite the fact that reports have been received from all over the country.
This outage is the most recent in a series of problems that Three UK has encountered in recent weeks, and it appears that numerous irate customers have had enough.
One user responded to X, “The past few days!!! Since a couple of weeks have passed, the issues have persisted.
Attempting to contact customer service is a laughing matter.
“At this time, my five separate contracts with Three are a complete waste of money.”
Another added, “This is completely absurd!”
“Every year, you’ll be so quick to raise our prices without providing the service for which we’re paying!”
And one individual exclaimed, “This is my final straw. The act of terminating the agreement without incurring any cancellation charges.
What to do in the event that your mobile network fails?
As has been the case with Three today, service providers typically provide service-related updates through their social media platforms.
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You might qualify for compensation if you are experiencing difficulties with your mobile signal.
Internet providers generally reimburse £8 per day in the event that telephone and broadband services remain unrepaired for a continuous period of two days.
Additionally, long-term service discontinuation may qualify you for a fee-free termination option from a provider.
You can lodge a complaint with your service provider via telephone, their website (or app, if available), in-store at a branch, or online.
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