Vodafone reports that the issue that disrupted broadband service for approximately 11,000 customers has been resolved.
The firm expressed “extreme regret” for the day-long internet outage.
It added that individuals should “already be regaining connectivity.”
It follows problems reported by over 50,000 broadband consumers of Virgin Media O2 on Tuesday.
Vodafone told that “just over 1 percent” of its 1.1 million residential broadband customers were affected by Monday’s outage.
One user called the glitches “disgraceful,” which occurred with large price rises.
According to Uswitch, the company is one of several broadband providers that implemented significant mid-contract price increases in April, with some customers experiencing increases of nearly 15%.
Other users tweeted that the outage hindered their ability to work from home, and one asked if Vodafone would reimburse them for the expense of using mobile data so they could continue to work while the service is down.
Some alleged that Vodafone failed to adequately inform customers about the issues. “[Saying] ‘we’re investigating’ almost six hours after a major scandal is unacceptable,” tweeted one user.
Another user wrote, “I shouldn’t have to check Twitter and Downdetector to find out what’s going on.”
Vodafone stated that their mobile network was unaffected by the problems.
Which?’s director of policy and advocacy, Rocio Concha, told that too many broadband customers were receiving inadequate service.
She stated that the organization’s research revealed that “millions of customers are not receiving satisfactory service at a time when they are also experiencing above-inflation price increases.”
Ms. Concha advised switching providers if your contract has expired and you’re unsatisfied.
