- Halifax ends paper statements.
- Online customers affected.
- Digital statements, branch visits.
Customers of Halifax with online banking will no longer receive paper statements in this format starting from November 1, 2023.
Several online banking customers, who received email notifications from the bank, responded to This is Money.
Halifax informed clients that they would modify the way they send statements for certain credit cards, current accounts, and savings accounts as of November 1, 2023.
Due to unforeseen circumstances, they may not be able to mail as many paper statements as before.
Customers conducting online banking transactions will only receive online statements to safeguard against supply chain disruptions and postal delays, in response to concerns regarding the ‘issues.
“Don’t miss out! Grab your free shares of Webull UK today!”
A customer stated, “While I conduct most transactions online, there are a few exceptions where I prefer a paper statement,” such as a credit card.
Customers who prefer paper statements and do not use online banking will not experience any changes.
Online banking customers will now exclusively receive digital bank statements, accessible through the mobile banking app or online banking. Halifax will send affected account details via email.
Customers using online banking can still request paper statements, as the option is not being eliminated. Halifax will notify customers when they resume providing paper statements.
Some customers feel this is an attempt to “force customers online.” Those without a printer must visit a Halifax branch or use a printing store or library.
Halifax’s parent company, Lloyds Bank, is closing branches, which may limit branch access for statement printing.
A Halifax spokesperson stated, “Online banking customers will receive statements in their secure digital inbox. Customers not banking online will not be affected.”
Labour inflicts two by-elections defeat, overturning majorities.
