Passenger counts at Heathrow have exceeded the airport’s maximum capacity again today, forcing the management to cancel more flights.
Customers who have been affected should be informed by their airline. Some passengers, on the other hand, did not learn of the cancellations until they arrived at London’s main airport, Gatwick.
A total of 30 flights have been withdrawn from the morning schedule as the travel mayhem at UK airports continues.
There is a good chance that most passengers will be rebooked on other flights outside of peak hours, so they can still leave today.
According to a Heathrow representative, “We’ve requested airlines to remove 30 flights from the morning peak only today because we predict a higher number of passengers than the airport can currently serve during today’s peak.
“Please accept our apologies for any inconvenience this may cause you in your travel arrangements.
All of Heathrow’s service providers must have enough resources to satisfy demand if the airport is to remain hassle-free for passengers this summer, says Heathrow’s chief executive.
A “limited number” of British Airways flights are among those disrupted, with the carrier claiming it is in contact with affected passengers.
Nearly all of the airport’s scheduled departures are likely to go off without a hitch.
Those affected by the cancellations will be contacted by their airline, and they will be provided with information on other options that may be available.
the state of affairs is a “absolute disarray”
Although many passengers were informed when they arrived at the UK’s biggest airport, several passengers were unaware that their flights had been cancelled until they arrived.
Andy Mossack, a travel writer and presenter, said: “This morning was a complete mess at Heathrow. British Airways flights were cancelled and there was no customer assistance available.”
One customer, who is travelling with a 12-week-old baby, said he wasn’t alerted that his family’s flight to Greece was cancelled until they were five minutes away from the airport.
Another, Andrew Douglas, detailed how he was meant to be on a flight to go on holiday but had “spent the last four hours in multiple lineups at Heathrow Airport because it’s been cancelled”.
He concluded by saying: “We just learned about the turmoil at check-in because there was no prior warning. Horrific customer service was provided.”
They were supposed to return to Heathrow on a British Airways aircraft, but when they arrived, they learned it had been cancelled.
On top of that, they’ve had to wait five hours to get their baggage.
The fact that they had special dietary needs made things considerably more difficult when their luggage was finally delivered.
“I have wasted hundreds of euros in fees and today’s flights are also unavailable so I’m currently on a 1 July ticket making that a two-day waste of my time away from my family.”
