- HSBC faces Black Friday online banking issues.
- Internal system glitch disrupts services.
- Customers experience ongoing inconvenience.
The lender explained that an “internal system issue” caused the banking services to be interrupted before 9:00 a.m.
On Black Friday, HSBC customers couldn’t access online and mobile banking services.
The bank apologized to customers and urgently investigated the matter just before 9 a.m. on Friday.
HSBC is working to restore mobile and online banking services, including the ability to authorize online card purchases through the app.
However, purchases can still be authorized via SMS code, allowing customers to make standard online purchases.
The lender clarified that the disruption is due to an “internal system issue,” and a prompt update will be provided.
As today is the final Friday of the month, many people in the United Kingdom are likely to receive their pay.
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HSBC acknowledged the frustration for many clients and sincerely apologized for the inconvenience.
Some clients are receiving notifications on their mobile devices about an ongoing “system upgrade.”
HSBC subsidiary institutions, including First Direct and M&S Bank, remain unaffected, with no reported difficulties.
As of 4:50 pm on Friday, the issue was still ongoing.
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