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999 calls

BT fined millions for not connecting 999 calls

Creative Media NewsTuesday, 23 July 2024, 3:000

BT has been fined £17.5 million for a "catastrophic failure" in its emergency call handling service, which resulted in thousands of 999 calls not being handled.The network outage, which lasted more than ten hours on June 25, last year, resulted in 14,000 emergency calls failing to connect.After examining the business that manages the 999 phone system, Ofcom stated that the telecom giant was "ill-prepared" to respond to the crisis and fell "woefully short of its responsibilities".

Metropolitan Police to stop answering mental health 999 calls

Creative Media NewsTuesday, 30 May 2023, 2:000

The force says the system fails patients and Londoners and wastes thousands of police hours each month. In September, the Metropolitan Police will no longer respond to 999 calls related to mental health incidents. Sir Mark Rowley has advised health and social care services that cops will only respond to life-threatening situations. It allows cops...

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